Sunday, September 30, 2012

EmailLargeFile customers get storage increase

EmailLargeFile.net is primarily a file transfer solution. We provide intelligent file delivery service and offer our customers ample storage for their files and data.

Why storage is important? Before a file can be submitted via Emaillargefile file transfer, it has to be uploaded and stored on our servers. We keep our customers' files until they delete them, unlike some of our competitors such as Mailbigfile which costs twice as much per month, but keeps files only for 28 days. Even so, many of our customers don't use much of the file storage space offered to them. For example, most of our professional accounts don't normally store 25 GB of files within their allocated space.

We carefully review the list of available options on a regular basis, but there are some of the upgrades that we are glad to offer to our clients right away. Today, we are increasing the available storage for all our new and existing Personal accounts from 5Gb to 7Gb. This should help our clients store and transfer more data, and will make us even more competitive on the market.

To review and compare the list of available options, see the subscription plans comparison chart here.



Tuesday, September 11, 2012

Alternative DNS hosting and Godaddy downtime

We, as many other businesses, are trying to keep our costs down to stay competitive on the market. We understand the importance of data storage reliability and data consistency. That's why we don't outsource server support, we maintain our datacenter and servers by our own staff and using our own resources.

Unfortunately, our attempt to cut costs on letting Godaddy take responsibility of our DNS (domain naming system) did not work as well.

As many of you probably read on CNN and other news web sites yesterday, Godaddy has been brought down by a massive denial of service attack. While we can certainly feel for Godaddy and their network engineers that had a hard day yesterday, we cannot afford being taken down during the busiest work hours.

We do consider our service unique and special. Understanding that we are not alone in the company of millions other web sites, does not make us feel comfortable at all. Our dedication goes to our customers at any cost, and we will not sit quietly waiting for another downfall of Godaddy or any other third party provider for that matter.

We are currently researching how Godaddy managed or rather didn't manage to hold the attack with their huge infrastructure and astronomical budgets. Of course it is almost impossible to tell exactly what happened, and it's pretty clear that Godaddy will never disclose any real details on that. Our preliminary conclusion is that they did not have enough redundancy at the network hardware level. Let their engineers do the work and rebuild what was not done properly in the first place.

Our next step is to research how we can prevent such a problem in the future. The answer seems to be simple. Stay independent, listen, learn, and be proactive. We are currently working on moving away the DNS and some of our domains to a different provider.


Update: Godaddy confirmed that there was no attack, there was an internal network problem. Most if not all owners of sites who were hosting with Godaddy at the time have received some compensation in the form of a month credit. Domain owners whose DNS was managed by Godaddy and which was broken for half a day did not receive anything.




Monday, July 23, 2012

How to personalize emails with custom logo and branding

Here is how to customize email messages sent by our service with your company logo and a custom footer in HTML format.

First, login to Emaillargefile.Net. Next, open your Account settings page.

Scroll down until you see the Custom Branding option:

Click the checkbox to start personalizing your account.


For custom branding, you can upload a custom PNG or JPG or GIF logo file. You can also add a custom text to the message footer which will also appear on file download page and the drop box page.

The footer text supports HTML notation, so you can include remote site links and other references.
Click Update Branding when you are done. You will see the logo preview and an option to remove the uploaded image.

You don't have to always upload a logo and change the footer text at the same time. Updating one option is perfectly fine.

If you disable custom branding by un-checking the "Enable Branding" box, your saved personalization data will not be shown to your recipients anymore, but it will not be deleted from our database. You can always re-enable the branding again without re-uploading your logo.
To force delete the logo and the footer data, you must empty the footer text and check the Clear image box.

Now, provided that you have uploaded the logo and changed the footer text, here is how they will look in each of the email message sent to your recipients:


You may notice the custom logo in the upper part of the email message, and the footer text appears right below the horizontal divider.

The package download page as well as the dropbox page will also display your custom branding:


I specifically highlighted the custom branding components on this screenshot with a yellow marker for better visibility. The actual screen will not have the yellow marker lines.

Currently, ALL subscription customers (including Personal plan) get the branding at no additional charge. They can now personalize their email messages with custom logos and custom text including HTML tags.



Monday, May 21, 2012

EmailLargeFile vs "free" file sharing services

There are a few decent free, or nearly-free, file sharing services available these days. One of the most known is SkyDrive, provided by Microsoft.

This product is quite convenient to use, however it provides little control on who can access your files. After downloading the software you essentially open the door from your computer to the outside world.
Once you install the SkyDrive on your laptop, you will never know where your files are going once the link has been published. And you will never know how safe your peer connection is or whether the transmission is encrypted.

Same is true for Google file sharing service, which is called Google Drive (duh). This time, however, your file content may also get parsed for keywords and searched via the Google docs service.

What is great for friends and family, may not be always good for business files or documents.

If you are concerned about the security of your data and need a complete control over file distribution, we suggest you to take a look at our managed file sharing service.
Emaillargefile.Net is here to help.

First, it does not download or install additional software to your machine. This means, there are no open doors.

Second, with its precise email submission system, it can send messages to the exact people you select from your address book, and you always know if the message has been sent and if they received the files.

When people download the file, you either get a text message on your cell phone or an email message on you computer, this is like a digital return receipt, if you will. You can always turn off notifications or change the notification method.

Next, you can see and download the detailed reports about who, when, and where opened your packages and downloaded your files.

Even more, all file transfers only go via the encrypted HTTPS protocol, and along with two (or more if needed) password protection layers, this makes EmailLargeFile.Net compliant with HIPAA and Sarbanes-Oxley.

And last, but not least, you can make your file only available to a certain geographic or organizational area. We track geolocation information on each click and download, so you can set custom rules on files and packages if you want them to be accessible by a very limited or a very broad area of recipients.

Check out and compare all the features here. And yes, we are currently running pricing specials, so sign up while they are still available.

Friday, April 27, 2012

The quickest and easiest way to send large files

If you need to transfer a large file to someone, don't send it as an e-mail attachment. EmailLargeFile.Net can help you transfer files as big as 2GB, all via browser.

You can send a file in 3 steps.

1. Click 'New Package'.
Type the package Title and an optional description.

Package is what combines multiple files into one envelope when you send it. This is what helps your recipients figure out what the file is about, and allows them to download multiple files in one ZIP.


2. Click Next, then Select and upload files.

You can select and upload multiple files in one batch. The applet will tell you their file sizes and will show you the upload progress.


3. Next, click the Package Link shortcut:



4. The file link is ready.



You may copy the link to a new e-mail message, or click 'Create message' to launch e-mail client:


At this point you are done.




When your recipient clicks the link to download the files, they will see a file download page similar to this:


You need to register before you can use EmailLargeFile.net. Signing up is quick and easy:
https://login.emaillargefile.net/signup.aspx






Sunday, April 8, 2012

All major credit cards now accepted

Hi All,

If you were thinking about signing up for our service, but didn't have or didn't like Paypal, we have some good news!

We have implemented and deployed the credit card payment software interface on our web site. We can now accept all major credit cards: Amex, Discover, Mastercard, and Visa.


Paying with a credit card is much more convenient for many. It is especially convenient for our business customers. They now don't have to pay each month, the billing provider will do that for them.

Same as with Paypal, there is no long-term contract, so any customer can cancel their account at any time. As with Paypal, the billing cycle for credit card subscribers is one month.

We now have a limited number of coupons for Personal and Professional subscribers. Currently, they are for new subscribers only. If you want to start with the Personal plan for $1.49 and Professional for $4.49, get back to us via our contact page for a coupon code.

Wednesday, March 28, 2012

More control: Package Access Rules

Speaking about delivering dishes to tables... Do you want to share a dish between many tables, or you want only one particular connoisseur to have it?

In the world of computers, that would be called link sharing. And we have a great tool to curb link sharing. It's called Package Rules. You can set machine type, country, organization, or use other criteria to filter out undesired viewers.

Let's say you only want your US customers to be able to see an AutoCAD drawing, because it contains the data not allowed to be exported to foreign countries. The problem with other file delivery services that they can't stop file links from being forwarded. Once a file link is out on the Internet, it's completely public. Anyone can download the files. With our service you have a choice.

From the packages list, open a package to see package details. Our package is called Demo Test, and we set a few rules for it earlier. That's what you may see on the screenshots below.

Package details:


Now let's click on the Rules button. After you click on it, you will see the existing package rules:


Here you can see that this package already has 2 rules under positions 1 and 2.

Within the list, you can turn rules on and off, rearrange them according to their priorities, edit, or delete them.

Let's add a new rule that would limit the package accessibility to US-only visitors.
We type the rule name, select Country for the rule type, then select the United States from the list of countries, as shown below. To complete the rule, we need to choose False to disallow all countries other than the US, and for the sake of the example, let's pick the Display HTML item from the list of actions.

Optionally, we can choose to receive an email message when the rule stops a visitor.



Once you save it, you will see the new rule appear in the list:



From now on, when a visitor from another country attempts to open the package link, they will be presented with the following screen:




Once this rule triggers, we will receive an email message telling us about the event.

Instead of displaying an HTML message, you can redirect the visitor to a different file package, suitable for their country, just by selecting another action. Or you can redirect the visitor to your website page where you explain the file download policies for foreign visitors.

Same for computer platforms. If you have different file packages for Apple and PC, we can redirect the visitor to the correct file download form depending on their machine type.


Here is another real life example when the package rules may be useful.

Let's say you are an insurance agent sending a document to your commercial line client. You know their company name. Let's say you underwrite Google, and you only want Google employees to be able to download the document.

In this case, choose the "Org Name" for the rule type, then type Google in the value field, and set the appropriate action. After that, no one outside the Google campus, or rather, no one outside Google network should be able to download the documents via the package link. Even if you post that link on Facebook.

Of course, there are exclusions. There are situations when a Google employee may be working from home, therefore their computer will not appear as coming from Google network. In this case, the rule will stop them, and they won't get your file.

On the other hand, you should be aware that no network is absolutely secure. There is software as well as hardware that can spoof a computer IP address. In this case, the perpetrator may get around the rules to get access to the package by using such software or hardware. To prevent unauthorized access, you may decide to add more rules, or better protect the package with a password. E-mail the package password to the intended recipient in a separate message, or better read it over the phone to them.

There are other situations when package rules may not work as intended. Some people when travel may connect to the internet via a cell phone, in that case the organization name will be AT&T, Sprint, or T-Mobile, regardless of the state they are in.

Others may be using computers configured to use proxy internet providers. An example of one such provider is America Online. They dynamically change IP addresses in a way that they may appear coming from different parts of country, or even another part of the world. You should be aware about this as well. If you know where your main customers are coming from, you should be able to set the rules accordingly.

Our system of rules is not an absolute tool for securing your data. It's simple and efficient, and lots of our customers use it on a daily basis. For others, it might be a good idea to utilize multiple protection layers. For the best results, it might be a good idea to first run a few reports to see what the download traffic looks like, before setting up the rules. Just be aware that no information is absolutely private or secure, once it has been published.



Intelligent File Transfer

You might ask: "what makes EmailLargeFile so special?"

Well, that is the right question.

The short answer can fit in three words: intelligent file transfer.

If you are new to EmailLargeFile, you might not instantly notice the unique details that set us apart. We do have all the main ingredients for successful file transfer: file storage and upload tools, drop box, address books, user management, and more.

But after you upload files and submit your first e-mail, the valuable and important things will gradually unfold. You will notice that each file package you sent brings a flock of events which you can study and review, and most importantly, control.

On one page you can see which of the recipients have opened the file, and who needs an extra reminder. Another look will tell you which file package has suddenly received more downloads.

A quick report will tell which one of your file packages is so popular it's even being forwarded by your recipients to other parts of the world. Another report may give you a clue about the document workflow at your customer's headquarters, such as who opens the document first, where it gets forwarded, and when you can expect a response. Want to export results into Excel? You can do that with one click.

Our system captures as many events as possible, we pre-process and translate them for you when you run reports. The higher the subscription plan you choose, the more data, reports and tools you get. More detailed reports usually mean a better workflow picture. This brings you more flexibility in optimizing the file transfer part of your business.

It's often crucial for a business to know where their files or documents are most needed, so they can be delivered to the correct person at the correct place. We are here to make it happen. You order the dish, we serve it hot and never miss the table.

Our tracking system works globally. We track files all the way to their accurate destination, down to the latitude and longitude, postal and area code. Everyone knows that this sort of information is highly volatile. The geo location may be accurate today, but the next day the computer gets replaced, and the address shifts. We defeated this problem. We make sure the reports you get are the most accurate and reliable for this moment in time. We constantly feed our geolocation databases with new data, the data that associates each computer address in the entire world with its geographic position. That can tell you which country, city, and area code the file has been viewed at. In some cases, we may even tell you the name of a business who owns the computer that has received your data.

That unique combination of file tracking information and tools for its processing is what we call intelligent file transfer.

Wednesday, March 21, 2012

Download All Files as ZIP

Hi All,
You talk, we listen. We have been resisting implementing this feature for some time, but now after publishing it, we can say Yes, it's quite nice to be able to compress the entire package into a smaller ZIP.

So what exactly does that option give you?

First, it gives convenience of downloading all files in one click. See the screenshot?


This is how it looks. We added an option below the file list which says "Download all files". Once you click on it, a ZIP file is created and your browser will ask you to download or open the file.

Second, the ZIP format helps to compress the package files. So if you download the ZIP, it will actually be a bit smaller than the sum of all parts.

This comes at a price. We are still undecided on using strong compression algorithms. The problem is that the better the compression, the slower the process gets and the more CPU power is needed for it. Instead, our developers decided to shift the balance towards the faster compression. That of course does not make the ZIP files very small and tight. But the purpose of our web site is not to create the smallest archive files. We are constantly looking for better user experience, which means speed and responsiveness for a website like ours.

You might notice that the Download all files option does not show up for all packages. That means that either you opened the package from a mobile device or your package is too large. Some mobile devices can't open ZIP files without special applications, therefore we don't recommend people to download ZIPs to their Androids or iPhones.
If you are coming from a laptop or a desktop computer, then you can use the Download all files as ZIP option with no issues.

We threw in a couple of cool options on top of that.

First, the ZIP file will not contain duplicate files even if the package does have duplicates. If we detect there are the same files in the package, only one of them will make into the ZIP, and a Readme.txt file will be added explaining why certain files have been excluded.
Second, the ZIP file will always include the Description.txt file if the package has a description. Sometimes, the package owner may include meaningful information about the package in the Description field, so we decided to append it to the ZIP in the form of a text file.

Let us know what you think, you know the address: EmailLargeFile.Net/Contact.aspx

Monday, March 5, 2012

Internet Explorer 9 unable to download files via HTTPS

Hi All,
A few people have pointed us to the problem with Internet Explorer 9 when they cannot download activity reports in the Excel format from EmailLargeFile.Net.

The problem is that for certain web sites, specifically, those using SSL/HTTPS, the Microsoft browser blocks file downloads.
This appears to be a known issue with Internet Explorer 9.

To resolve the problem, open IE, then go to Tools\Internet Options, then under the 'Advanced' tab uncheck the box 'Do not save encrypted pages to disk'.



The problem and its resolution have been illustrated by Andy Grogan in this article Cannot Save/Open Attachments when using IE9


We are working on a permanent fix, but meanwhile please use the above workaround (which in fact enhances the security), or use Mozilla Firefox or other browsers.


UPDATE: Apparently, the issue was caused by a wildcard certificate which we purchased from Godaddy and which happen not to be accepted by some browsers, among which is Internet Explorer 9.0. While Microsoft has pushed a certificate update since, we nevertheless decided to give up Godaddy and go with Comodo certificates instead.


Monday, January 30, 2012

Recent Updates to EmailLargeFile.com

Our free EmailLargeFile.com file upload service recently gained some decent traffic, especially after many of our competitors decided to limit or even stop offering free file sharing. This is good news for us and for all our new and existing customers.

When more and more people come to our web site (Google), we become more and more popular. Our site becomes better with each new customer and every new positive feedback posted on websites, newsgroups, forums and Facebook walls. We love helping people and we are always excited to hear that we made someone happy.

Our EmailLargeFile.com free service has been updated in the last few days.


The very visible and the most important update is that the return e-mail address is now a requirement. This functionality greatly benefits both you and us.

Let me explain.

Using your return e-mail address makes you get a confirmation message with each file. The message contains:
- the unique link to the file,
- the file delete link,
- the list of your file recipients,
- the password to the file, if used.

The unique file link allows you to manually send the file to more people outside our service.

The password reminder reduces the workload on our support group. People misspell or forget their passwords quite often, so they call us for help. Now everyone who submitted a file with a password, will get their password in e-mail.

The file delete link, in fact, saves us storage space, because you can now delete your file after your recipient received it, without waiting for the file to expire.

The list of recipients now tells if there were any misspellings in e-mail addresses. We occasionally get requests from people to check if someone has received the file. Now you can verify if you sent the file to the correct people before asking us for help.


Another update was done to our free Android app. The old version had an issue with some built-in phone service accounts. It even received some negative feedback on the Android market because certain newer Android phones came preconfigured with "weather" or "news" accounts as their default accounts. The absence of email accounts in the phone's default configuration confused our servers.

Mentioned that, we advise you to upgrade from 1.0 to 1.1 version of our File Transfer Free app to avoid unnecessary limitations on daily uploads.

We also ask you to submit your requests to us first before posting negative feedbacks on a public place. Any stick has two ends, and strangely enough, your negative feedback hurts both you and us. Besides that, we love when you are happy.


Remember, our EmailLargeFile.com service and our Android and iPhone apps are totally and perpetually free. We are not even asking for a donation. So… if you use our file transfer service or our mobile apps, please let us know what you liked or didn't like. We are happy to hear from you, whether it is critique or praise.

Our EmailLargeFile.COM contact page is http://emaillargefile.com/contact.aspx

If you are a paid subscriber of the EmailLargeFile.NET service, please use the Support request form on the Account page, or contact us via http://EmailLargeFile.NET/contact.aspx.

If we already confused you enough, or you just don't know which site you need, you are welcome to post your opinion or request here on this blog.